Security Center
West Gate Bank takes pride in the fact that you trust and bank with us.
It is our priority to safeguard all customer information. We restrict access to your personal account information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.
Fraud Prevention Best Practices
In preparation for the upcoming holidays, we wanted to share some fraud prevention best practices when it comes to credit card usage.
- Only use legitimate web sites when shopping online.
- Be mindful of your internet connection and login through a private, trusted wi-fi network.
- Be leery of skimmers. Keep an eye out for loose/bulky objects around gas pump payment terminals. Be on the lookout for possible tampering of the security tape. When in doubt, pay inside.
- Limit what information you share online.
- Always review and check your statements and credit reports.
- Sign up for Account Alerts for your West Gate Bank accounts. These free* personalized alerts are an easy way to monitor your account.
Make sure your contact information is updated on your accounts in order to receive notice about fraudulent transaction alerts and respond to alerts promptly.
*Your cell phone provider may charge additional fees for web access or text messaging.
Phishing and Business Email Imposters
Phishing & spoofing scams are on the rise. Learn how to protect yourself and your business from these imposters.
Business Email Imposters: BusinessCybersecuritySBBusines
Ransomware
As technology evolves, the prevalence of ransomware attacks is growing among businesses and consumers alike. Here are a couple of resources on how to protect yourself and your business.
Cybersecurity Basics
Check out these resources about Cybersecurity Basics for personal use and businesses.
Tips and Best Practices for Protecting Your Bank Account Information
West Gate Bank will never call you to request information you received via text (SMS) or pressure you to reset your online banking password.
Don’t trust caller ID; Caller ID may be modified to appear to be coming from West Gate Bank.
Don’t provide your online banking log in credentials, one-time password, account number or personal information by email or text or phone call. Using our published phone number, reach out to your local West Gate Bank branch to confirm that the request is legitimate.
Don’t give information over the phone if you receive a call stating that a transaction is canceled, even if the caller claims to be from West Gate Bank. Once again, contact us using a published phone number to inquire about the transaction.
Don’t click on links in unsolicited emails or texts.
Don’t give an unsolicited caller remote access to your computer.
Identity Theft
Identity Theft is the Fastest Growing Crime in the United States
We strive to protect your identity as a customer of West Gate Bank® by embracing a strict privacy policy, confidentiality policy, and code of ethics.
- Contact West Gate Bank at 402-434-3456 immediately. After hours, please call 402-853-7232.
- Call the three major credit bureaus (Equifax, Experian, Trans Union) and ask for a fraud alert to be put in your file. Also ask them to include a message on your credit report that no new credit should be given without your personal approval.
- Equifax: 800-525-6285
- Experian: 800-397-3742
- Trans Union: 800-680-7289
- Contact the security departments of other creditors and financial institutions you have accounts with to let them know your identity may have been compromised and follow their instructions.
- You may wish to file a police report.
Want to know more about we handle your personal information? View our Privacy Policy.
For more information about West Gate Bank and keeping your identity safe, call a banker today at 402-434-3456 or stop by one of our locations.
The Federal Trade Commission released a new resource to help people report and recover from identify theft. Learn more from the site below.
- English: IdentityTheft.gov
- Spanish: RobodeIdentidad.gov
Spot a business or offer that sounds like an illegal scheme or fraud? Check out the Better Business Bureau's Scam Tracker
Mobile Banking Security Tips
- Password protect your mobile device and lock it when it is not in use
- Do not use your Social Security number as a username or password and change your passwords regularly
- Passwords should be a combination of letters, numbers and special characters (i.e. @, !, $)
- Protect your passwords - do not write them down or share them with anyone
- Don't open messages from unknown senders or click links sent via text or email as they may direct you to a malicious site
- Report any banking applications that appear to be malicious to your financial institution right away
- Avoid using unsecured and public WiFi access
Why .bank?
With the launch of our new site in July 2017, we also made a change to our web site address--now found online at westgate.bank.
Why ".bank"? The .bank web extension is the global platform for growth and innovation in the financial services industry. When visitors see a .bank domain they can rest assured that they are at a legitimate bank website. Since its launch in 2014, banks from around the world have moved their online presence to .bank. In fact, more than 40% of banks in the United States have registered .bank domain names.
All .bank domain names must meet robust security technologies and practices. Only verified members of the global banking community are approved. Moving to a .bank domain provides a strong for mitigating exposure to cyber threats and supporting robust security technologies and practices.