FAQs
Technology Upgrade
Yes, we take your privacy very seriously and we are committed to helping you protect your personal information. West Gate Bank accounts continue to be insured by the Federal Deposit Insurance Corporation (FDIC) up to at least $250,000 per depositor, per ownership category.
Your account and routing number will remain the same.
- Watch for the Technology Upgrade Guide that will be mailed to customers in mid-June as a reference for questions you may have as the upgrade begins.
- Check your mail and email regularly and make sure we have your current contact information on file to ensure you receive additional communications.
Your current checks and deposit slips will work just fine. You can continue writing checks as needed.
Your debit card and PIN information will remain the same.
We know some users will need to change their username to meet the new criteria. We will contact you in advance if your username needs to be changed.
A new Mobile Banking app will be available to download on Monday, July 22 on the App Store and Google Play. You will want to download the new West Gate Bank app and delete old versions once the new app is installed.