Contact Us

Want to learn more? Have questions for us? We're here to help with information and answers!

Phone: 402.434.3456

Our Customer Contact Center is available Monday-Friday, 7:00am-7:00pm and Saturdays, 8:00am-12:00pm

We can also be reached via Online Chat Monday-Friday, 9:00am-5:00pm.  Click here to start a live chat with a customer service representative.


Fax: 402.323.8909

To report a lost or stolen ATM/Debit Card after hours: 402.853.7232

Please send ALL mail to:
West Gate Bank
P.O. Box 82603
Lincoln, NE 68501-2603

For account verifications, please send email to or fax them to 402.242.0267.

Messages sent via E-mail are not secure. We recommend that you not send us confidential information such as Social Security or account numbers via E-mail. If you make an inquiry via E-mail and our response contains confidential information, we will give you our response via the U.S. Postal Service or secure email.

Inquiries sent through our web site will be responded to within one business day. If your inquiry is sent after business hours or after the close of business on Friday, it will be responded to on the following business day.

For more immediate assistance, please contact our Customer Contact Center at 402.434.3456. They are available Monday-Friday, 7:00am-7:00pm and Saturdays, 8:00am-12:00pm.

Contact Information