A4. Yes, you can request to have an image of the check(s) printed on your receipt.
A1. We will work with each business individually on a solution that is right for them. We have the ability to set up an email to notify the branch of details and they will have their change order ready to go when they walk into the branch.
A6. Yes, between the hours of 7:00 AM - 6:00 PM (Monday- Friday) and 7:00 AM – 12:00 PM (Saturdays) you can request a live video teller by touching the screen and they will handle this for you.
A5. If a bill/check is torn or significantly bent, or if the security features in a bill cannot be read by the machine, we may not be able to process it. If this happens, please take this bill into the branch to be deposited or request assistance from a live video teller by touching the screen.
A3. No, a deposit slip is no longer needed when making a deposit in the ITM.
A2. Each branch continues to have a commercial drop in the first drive thru lane. We are in the process of updating signage to inform our customers of this option. Bank staff will check and deliver these documents throughout the day. To ensure accuracy please have the name of the person that needs to receive the document on the outside envelope.
A7. Businesses can drop this off in the commercial drop (formerly the night drop box) at any time of day, or bring it into the branch between the hours of 8:30am-5:00pm, Monday-Friday. The commercial drop is checked periodically throughout regular business hours.
A8. As a customer, you will be asked if you want to deposit the change into your account or if you want to go into the branch to get coin.
A9. We advise that a phone call is made to the specific branch who will prepare the money order or cashiers check so wait time is minimal when you arrive at the bank. Once we verify the information, we will just need a signature for documentation.
A10. Customers can pick up any document at the teller line or at the front desk at the main location.
A11. For best results, we recommend no more than 50 checks or bills be deposited at one time. It is helpful to stack checks with the largest one at the bottom and the smaller checks/bills on top. Also, be sure to endorse each check prior to depositing.
A12. Just touch the screen to request a live video teller during the hours:
Monday-Friday, 7:00 AM – 6:00 PM
Saturday, 7:00 AM – 12:00 PM
- If you are just beginning your transaction, tap the screen to initiate it and then tap the teller assistance button.
- If you are in the middle of your transaction and need assistance, tap the “help” button in the bottom left of the screen.
A13. We can work with you to establish a wire template form which will allow you to email wire instructions to the bank and West Gate Bank staff will call you back to confirm the details prior to releasing the wire.
A14. Yes, if you have a debit card that is attached to the account that you are depositing into, you can make this deposit any time. If you are needing a debit card, please request assistance from a video teller or a teller within the branch, or contact us at 402.434.3456.