Current Job Openings
Join the team
- Full-time positions
- Part-time positions with flexible schedules
- On-the-job training
- Friendly work environment
- Tuition reimbursement for employees working more than 20 hours per week.†
Current Openings
Hours of Work: Full-Time, Monday through Friday 8:15 a.m. to 5:15 p.m.; 1-2 Saturdays per month, 8:00 a.m. to 12:15 p.m.
Location: 1204 West O Street, Lincoln, NE 68528
Primary Job Purpose: At West Gate Bank, we are looking for talented, outgoing people who excel at offering exceptional customer service, help resolve customer concerns by offering products or services to fit their needs and complete transactions efficiently and accurately.
As a local and family owned Nebraska community bank, our employees are our greatest asset. We strive for a family friendly team environment where fun is encouraged!
Learn more about careers on our Retail Banking team. (Opens in a new Window)
Essential Responsibilities and Duties:
- Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day.
- Provide exceptional customer service, accurately and efficiently processing customer service transactions.
- Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
- Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank.
- Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate.
- Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations.
- Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
- Bring a positive energy and confidence to West Gate Bank and its customers every day.
- Present a professional appearance as the face of West Gate Bank.
- Other duties as may be assigned.
Job Specifications
Work Direction: This position reports to the Branch Manager.
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Daily contact and continuous contact with internal coworkers and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Preferred Experience:
- 1+ year customer service interaction
- Cash handling experience
- Experience offering products and services
- Ability to problem solve and provide solutions to enhance the customer relationship
- Ability to work well with a team
- Strong listening and communications skills
- Highly motivated self-starter who takes initiative with minimal supervision
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Full-Time, Monday through Friday between 8:00 a.m. and 5:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Job Summary: The Business Banking Operations Specialist provides essential support for treasury management and business banking clients by administering services, processing requests, and delivering high-quality client service. This role ensures smooth implementation and maintenance of products, supports the Business Banking Solutions sales team, and works closely with internal departments such as Operations, IT, and Compliance. The specialist also serves as a technical resource, helping to troubleshoot and guide both clients and colleagues through system and service-related processes.
Key Job Functions:
- Administer, reconcile, and provide client support for business and treasury services including ACH Origination, Positive Pay, Online Wires, Remote Deposit Capture, Sweep Services and Online Banking access.
- Facilitate the onboarding and implementation of new treasury management products, ensuring accurate client setup, documentation, and in-depth training.
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Serve as a primary point of contact for business clients and Business Banking Solutions sales team – assessing client needs, resolving service-related issues, and recommending appropriate solutions.
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Provide expert-level technical support to clients and act as a resource for the team regarding system functionality, service platforms and troubleshooting.
- Deliver responsive and professional service via phone and email to ensure a high-quality client experience.
- Maintain detailed and accurate documentation to support audit readiness and future reference.
- Process maintenance requests and updates for existing clients, ensuring timely follow-up and precise execution.
- Independently manage the exchange of information, addressing client concerns and technical questions with confidence.
- Identify cross-sell opportunities to refer clients to Business Banking Solutions sales team as appropriate.
- Continuously evaluate procedures for efficiency, contribute to process improvements, and document changes accordingly.
- Support training efforts for new hires and new systems or procedures.
- Perform additional duties within the scope of the position as needed.
To succeed in this role, the individual must fulfill each performance objective and primary responsibility satisfactorily. The following requirements reflect the necessary knowledge, skills, and abilities. Accommodation may be provided for individuals with disabilities.
Education and Experience
- Minimum of three years’ banking experience, preferably with a focus in treasury management, online banking systems or cash management services.
- Associate or bachelor’s degree in business, finance or related field preferred.
- Proven ability to prioritize tasks, manage deadlines, and solve problems effectively in a fast-paced environment.
- Strong customer service orientation with the ability to maintain a professional and courteous demeanor in all interactions.
- Ability to work independently with minimal supervision while demonstrating sound judgment.
- High level of organizational skills, accuracy, and attention to detail
- Effective verbal and written communication skills, including the ability explain technical systems and processes clearly.
- Proficiency with banking systems and technology platforms; comfort with learning and supporting technical applications.
- Strong interpersonal skills with the ability to collaborate effectively with clients, colleagues, and cross-functional teams.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday 7:00 a.m. to 12:00 p.m.; Up to three (3) Saturdays per month, 8:00 a.m. to 12:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: Solutions Center Call Representatives respond to customer inquiries via telephone for deposit customers and mortgage loan borrowers. Representatives are responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of bank products and programs.
Learn more about careers on our Retail Banking team. (Opens in a new Window)
Essential Responsibilities and Duties:
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Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability.
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Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
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Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate.
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Assist customers via the bank’s online chat system.
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Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services.
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Update the system with messages regarding ATM/debit cards and service charges.
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Perform customer requested research, including printing statement and check copies.
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Input, maintain and/or delete ATM and debit cards within system.
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Monitor the invalid address report and attempt to track down customers and obtain updated information.
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Document and track all call details and follow up work.
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Cross train on tasks performed by other team members.
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Perform close of day processes assigned to the department.
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Perform other duties as assigned which could include on or off phone tasks.
Job Specifications
Work Direction: This position reports to the Solutions Center Manager.
Accountability: This position has access to and knowledge of personally identifiable information and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Affirmative Action: Equal Opportunity Employer Veterans/Disabled
Job Qualifications
Preferred Experience:
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Previous call center or customer service experience helpful.
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Previous experience with retail banking (specifically deposit functions) helpful.
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General math and typing skills are necessary.
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Previous experience with Jack Henry banking system helpful.
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Must be comfortable with Windows based computer programs.
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High level of accuracy and attention to detail required.
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Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment.
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Ability to manage and complete multiple tasks quickly and accurately.
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Ability to follow instructions as given and work independently.
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Ability to handle confidential customer and bank information.
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Ability to communicate orally and in writing in a professional manner.
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High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday 12:00 p.m. to 5:00 p.m.; Rotating Saturdays per month, 8:00 a.m. to 12:15 p.m.
Location: 2662 Cornhusker Highway Lincoln, NE 68521
Primary Job Purpose: At West Gate Bank, we are looking for talented, outgoing people who excel at offering exceptional customer service, help resolve customer concerns by offering products or services to fit their needs and complete transactions efficiently and accurately.
As a local and family owned Nebraska community bank, our employees are our greatest asset. We strive for a family friendly team environment where fun is encouraged!
Learn more about careers on our Retail Banking team. (Opens in a new Window)
Essential Responsibilities and Duties:
- Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day.
- Provide exceptional customer service, accurately and efficiently processing customer service transactions.
- Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
- Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank.
- Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate.
- Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations.
- Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
- Bring a positive energy and confidence to West Gate Bank and its customers every day.
- Present a professional appearance as the face of West Gate Bank.
- Other duties as may be assigned.
Job Specifications
Work Direction: This position reports to the Branch Manager.
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Daily contact and continuous contact with internal coworkers and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Preferred Experience:
- 1+ year customer service interaction
- Cash handling experience
- Experience offering products and services
- Ability to problem solve and provide solutions to enhance the customer relationship
- Ability to work well with a team
- Strong listening and communications skills
- Highly motivated self-starter who takes initiative with minimal supervision
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Full-Time, Monday through Friday between 8:00 a.m. and 5:00 p.m.
Location: 6003 Old Cheney Road, Lincoln, NE 68516
Primary Job Purpose: To assist the Mortgage Loan Officer in the origination, processing and closing of all secondary market mortgage loans. They will gather and process all loan documentation and ensure compliance with policy, regulatory and loan terms.
Learn more about the careers in the Mortgage Retail department. (Opens in a new Window)
Essential Responsibilities and Duties:
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Process applications taken by the loan officer and complete processing for secondary market eligible mortgage loans.
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Assist in ensuring loans are within compliance parameters meet Investor and West Gate Bank eligibility.
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Responsible for communicating with loan officer and customer the status of the file and need for file documentation to obtain loan approval. Monitor loans for any necessary ongoing actions.
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Analyze and assess all information including credit reports, appraisals, and financial statements for credit decisions.
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Assist other divisions as needed.
Work Direction: This position reports to the Underwriting Manager.
Accountability: This position has access to and knowledge of the financial situation of customers and the financial institution. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Daily and continuous contact with internal customers, vendors, and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.-
2+ years Secondary Mortgage experience preferred, including USDA, NIFA, FHA and VA funding.
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High level of accuracy, attention to detail, and the ability to work independently at a fast pace to meet deadlines.
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Experience with Encompass computer programs, a plus.
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Basic accounting/math skills required.
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Demonstrated ability to work well with people, both internally and with customers.
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Ability to work in a team environment.
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Ability to manage and complete multiple tasks.
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Experience with Window-based computer programs.
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456
Hours of Work: Part-Time, Monday through Friday 8:00 a.m. to 2:00 p.m.; Rotating Saturdays per month, 8:00 a.m. to 12:15 p.m.
Location: 1020 S 179th Court, Omaha, NE 68118
Primary Job Purpose: At West Gate Bank, we are looking for talented, outgoing people who excel at offering exceptional customer service, help resolve customer concerns by offering products or services to fit their needs and complete transactions efficiently and accurately.
As a local and family owned Nebraska community bank, our employees are our greatest asset. We strive for a family friendly team environment where fun is encouraged!
Learn more about careers on our Retail Banking team. (Opens in a new Window)
Essential Responsibilities and Duties:
- Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day.
- Provide exceptional customer service, accurately and efficiently processing customer service transactions.
- Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
- Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank.
- Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate.
- Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations.
- Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
- Bring a positive energy and confidence to West Gate Bank and its customers every day.
- Present a professional appearance as the face of West Gate Bank.
- Other duties as may be assigned.
Job Specifications
Work Direction: This position reports to the Branch Manager.
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Daily contact and continuous contact with internal coworkers and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities.
Job Qualifications
Preferred Experience:
- 1+ year customer service interaction
- Cash handling experience
- Experience offering products and services
- Ability to problem solve and provide solutions to enhance the customer relationship
- Ability to work well with a team
- Strong listening and communications skills
- Highly motivated self-starter who takes initiative with minimal supervision
To Apply:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456