Current Job Openings

Work Direction:  This position reports to the Mortgage Underwriting Manager.

Accountability:  This position has access to and knowledge of the financial situation of customers.  The utmost discretion and confidentiality must be exercised with all data.

Work Relationship:  Regular contact with internal and external customers.  Must be able to communicate in a clear, concise, and pleasant manner.

Supervision:  This position has no supervisory responsibilities.

Affirmative Action: Equal Opportunity Employer Veterans/Disable

Job Qualifications

• Ability to work a minimum of 20 hours per week
• Ability to be taught on the job, in group or 1 on 1 settings, as well as learning through classes and online webinars
• Ability to work well with people, both internally and with external customers
• Strong communication and organizational skills
• Strong focus on teamwork

Hours of Work: Part-Time, Monday through Friday 1:00 p.m. to 5:15 p.m.; 2-3 Saturdays per month, 8:00 a.m. to 12:15 p.m.

Location: 1204 West O Street, Lincoln, NE 68528

Primary Job Purpose:  At West Gate Bank, we are looking for talented, outgoing people who excel at offering exceptional customer service, help resolve customer concerns by offering products or services to fit their needs and complete transactions efficiently and accurately.

As a local and family owned Nebraska community bank, our employees are our greatest asset.  We strive for a family friendly team environment where fun is encouraged!

Essential Responsibilities and Duties:

• Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day.
• Provide exceptional customer service, accurately and efficiently processing customer service transactions.
• Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
• Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank.
• Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate.
• Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations.
• Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
• Bring a positive energy and confidence to West Gate Bank and its customers every day.
• Present a professional appearance as the face of West Gate Bank.
• Other duties as may be assigned.

Job Specifications 

Work Direction:  This position reports to the Branch Manager.         

Accountability:  This position has access to and knowledge of the financial situation of customers.  The utmost discretion and confidentiality must be exercised with all data.

Work Relationship:  Daily contact and continuous contact with internal coworkers and external customers.  Must be able to communicate in a clear, concise, and pleasant manner.

Supervision:  This position has no supervisory responsibilities.

Job Qualifications

Preferred Experience:

• 1+ year customer service interaction
• Cash handling experience
• Experience offering products and services
• Ability to problem solve and provide solutions to enhance the customer relationship
• Ability to work well with a team
• Strong listening and communications skills
• Highly motivated self-starter who takes initiative with minimal supervision

Hours of Work: Part-Time, Monday through Friday 12:15 p.m. to 5:15 p.m.; 2-3 Saturdays per month, 8:00 a.m. to 12:15 p.m.

Location: 1204 West O Street, Lincoln, NE 68528

Primary Job Purpose:  At West Gate Bank, we are looking for talented, outgoing people who excel at offering exceptional customer service, help resolve customer concerns by offering products or services to fit their needs and complete transactions efficiently and accurately.

As a local and family owned Nebraska community bank, our employees are our greatest asset.  We strive for a family friendly team environment where fun is encouraged!

Essential Responsibilities and Duties:

• Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day.
• Provide exceptional customer service, accurately and efficiently processing customer service transactions.
• Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
• Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank.
• Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate.
• Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations.
• Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
• Bring a positive energy and confidence to West Gate Bank and its customers every day.
• Present a professional appearance as the face of West Gate Bank.
• Other duties as may be assigned.

Job Specifications 

Work Direction:  This position reports to the Branch Manager.         

Accountability:  This position has access to and knowledge of the financial situation of customers.  The utmost discretion and confidentiality must be exercised with all data.

Work Relationship:  Daily contact and continuous contact with internal coworkers and external customers.  Must be able to communicate in a clear, concise, and pleasant manner.

Supervision:  This position has no supervisory responsibilities.

Job Qualifications

Preferred Experience:

• 1+ year customer service interaction
• Cash handling experience
• Experience offering products and services
• Ability to problem solve and provide solutions to enhance the customer relationship
• Ability to work well with a team
• Strong listening and communications skills
• Highly motivated self-starter who takes initiative with minimal supervision

Hours of Work: Part-Time, hours vary Monday through Friday between 8:30 a.m. and 5:00 p.m.

Location: 6003 Old Cheney Road, Lincoln, NE 68516

Primary Job Purpose:  The IT Intern will assist with various IT-related tasks and projects, gaining hands-on experience in a dynamic and fast-paced environment. This role is ideal for someone looking to build a career in information technology at a locally owned community bank. 

Essential Responsibilities and Duties:

• Assist with the installation, configuration, and maintenance of hardware and software.

• Provide technical support to end-users, troubleshooting and resolving IT-related issues.

• Help maintain and update IT documentation, including user guides and system manuals.

• Participate in IT projects, such as system upgrades, migrations, and deployments.

• Monitor and respond to IT service desk tickets in a timely manner.

• Perform routine system checks and maintenance tasks.

• Collaborate with team members to improve IT processes and procedures.

• Other duties as assigned. 

Job Specifications 

Work Direction:  This position reports to the Chief Technology Officer.

Accountability:  This position has access to and knowledge of the financial situation of customers and the financial institution.  The utmost discretion and confidentiality must be exercised with all data.

Work Relationship:  Daily contact and continuous contact with internal customers and vendors.  Must be able to communicate in a clear, concise, and pleasant manner.

Supervision:  This position has no supervisory responsibilities.

Job Qualifications & Skills

Preferred Experience:

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, software, and networking concepts.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt to new technologies.
• Familiarity with Windows operating systems

Hours of Work: Part-Time, Monday through Friday 2:00 p.m. to 6:00 p.m.; Up to three (3) Saturdays per month, 7:00 a.m. to 12:00 p.m.

Location: 6003 Old Cheney Road, Lincoln, NE 68516

Primary Job Purpose:  As a video teller, this position is primarily responsible for assisting customers with bank transactions and inquiries through our Interactive Teller Machines located at each of our Lincoln and Omaha locations while providing exceptional customer service. 

Essential Responsibilities and Duties:

• Process all Interactive Teller Machine (ITM) transactions via video interaction efficiently and accurately while providing exceptional customer service.
• Communicate effectively and positively.
• Help educate customers on how to use the ITM and provide technical support as needed.
• Responsible for balancing each day’s ITM transactions, as well as each branch’s front counter transactions.
• Make sound decisions affecting the status of customer accounts based on the information available and following established procedures.
• Maintain a strong working knowledge of all bank products and ensure full compliance with and implementation of all bank policy, procedures and regulations.
• Routinely answer department emails and performs a variety of customer service tasks including but not limited to ordering of checks and debit cards, stop payments, holds, account information updates and online and mobile banking resets.
• Promote bank products and services by identifying and communicating opportunities to customers.
• Maintain confidentiality of customer account information.
• Perform any other related duties as required or assigned by management.

Job Specifications 

Work Direction:  This position reports to the Solutions Center Manager.          

Accountability:  This position has access to and knowledge of the financial situation of customers.  The utmost discretion and confidentiality must be exercised with all data.

Work Relationship:  Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and pleasant manner. 

Supervision:  This position has no supervisory responsibilities.

Job Qualifications & Skills

Preferred Experience:

• Basic understanding of banking.
• High degree of accuracy and attention to detail.
• Ability to navigate multiple systems at one time with minimal assistance.
• Good problem-solving skills with the ability to trouble shoot technology issues.
• Ability to maintain composure and professionalism when addressing a stressful situation.
• Work independently and in a team-base environment.
• Ability to work flexible hours, including Saturday and non-traditional holidays such as Presidents Day, Columbus Day, etc.

Hours of Work: Part-Time, Monday through Friday 8:15 a.m. to 1:00 p.m.; up to three (3) Saturdays per month, 8:00 a.m. to 12:15 p.m.

Location: 2662 Cornhusker Highway, Lincoln, NE 68521

Primary Job Purpose:  At West Gate Bank, we are looking for talented, outgoing people who excel at offering exceptional customer service, help resolve customer concerns by offering products or services to fit their needs and complete transactions efficiently and accurately.

As a local and family owned Nebraska community bank, our employees are our greatest asset.  We strive for a family friendly team environment where fun is encouraged!

Essential Responsibilities and Duties:

• Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day.
• Provide exceptional customer service, accurately and efficiently processing customer service transactions.
• Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
• Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank.
• Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate.
• Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations.
• Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
• Bring a positive energy and confidence to West Gate Bank and its customers every day.
• Present a professional appearance as the face of West Gate Bank.
• Other duties as may be assigned.

Job Specifications 

Work Direction:  This position reports to the Branch Manager.         

Accountability:  This position has access to and knowledge of the financial situation of customers.  The utmost discretion and confidentiality must be exercised with all data.

Work Relationship:  Daily contact and continuous contact with internal coworkers and external customers.  Must be able to communicate in a clear, concise, and pleasant manner.

Supervision:  This position has no supervisory responsibilities.

Job Qualifications

Preferred Experience:

• 1+ year customer service interaction
• Cash handling experience
• Experience offering products and services
• Ability to problem solve and provide solutions to enhance the customer relationship
• Ability to work well with a team
• Strong listening and communications skills
• Highly motivated self-starter who takes initiative with minimal supervision

Hours of Work: Part-Time, Monday through Friday 12:30 p.m. to 5:00 p.m.; up to three (3) Saturdays per month, 8:00 a.m. to 12:15 p.m.

Location: 2662 Cornhusker Highway, Lincoln, NE 68521

Primary Job Purpose:  At West Gate Bank, we are looking for talented, outgoing people who excel at offering exceptional customer service, help resolve customer concerns by offering products or services to fit their needs and complete transactions efficiently and accurately.

As a local and family owned Nebraska community bank, our employees are our greatest asset.  We strive for a family friendly team environment where fun is encouraged!

Essential Responsibilities and Duties:

• Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day.
• Provide exceptional customer service, accurately and efficiently processing customer service transactions.
• Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
• Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank.
• Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate.
• Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations.
• Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
• Bring a positive energy and confidence to West Gate Bank and its customers every day.
• Present a professional appearance as the face of West Gate Bank.
• Other duties as may be assigned.

Job Specifications 

Work Direction:  This position reports to the Branch Manager.         

Accountability:  This position has access to and knowledge of the financial situation of customers.  The utmost discretion and confidentiality must be exercised with all data.

Work Relationship:  Daily contact and continuous contact with internal coworkers and external customers.  Must be able to communicate in a clear, concise, and pleasant manner.

Supervision:  This position has no supervisory responsibilities.

Job Qualifications

Preferred Experience:

• 1+ year customer service interaction
• Cash handling experience
• Experience offering products and services
• Ability to problem solve and provide solutions to enhance the customer relationship
• Ability to work well with a team
• Strong listening and communications skills
• Highly motivated self-starter who takes initiative with minimal supervision

Hours of Work: Part-Time, Monday through Friday 12:00 p.m. to 5:15 p.m.; Rotating Saturdays per month, 8:00 a.m. to 12:15 p.m.

Location: 6003 Old Cheney Road, Lincoln, NE 68516

Primary Job Purpose:  At West Gate Bank, we are looking for talented, outgoing people who excel at offering exceptional customer service, help resolve customer concerns by offering products or services to fit their needs and complete transactions efficiently and accurately.

As a local and family owned Nebraska community bank, our employees are our greatest asset.  We strive for a family friendly team environment where fun is encouraged!

Essential Responsibilities and Duties:

• Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day.
• Provide exceptional customer service, accurately and efficiently processing customer service transactions.
• Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options.
• Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank.
• Serve as the primary contact between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate.
• Adhere to all West Gate Bank policies and procedures; ensure fair treatment of customers and regulatory obligations.
• Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws.
• Bring a positive energy and confidence to West Gate Bank and its customers every day.
• Present a professional appearance as the face of West Gate Bank.
• Other duties as may be assigned.

Job Specifications 

Work Direction:  This position reports to the Branch Manager.         

Accountability:  This position has access to and knowledge of the financial situation of customers.  The utmost discretion and confidentiality must be exercised with all data.

Work Relationship:  Daily contact and continuous contact with internal coworkers and external customers.  Must be able to communicate in a clear, concise, and pleasant manner.

Supervision:  This position has no supervisory responsibilities.

Job Qualifications

Preferred Experience:

• 1+ year customer service interaction
• Cash handling experience
• Experience offering products and services
• Ability to problem solve and provide solutions to enhance the customer relationship
• Ability to work well with a team
• Strong listening and communications skills
• Highly motivated self-starter who takes initiative with minimal supervision

Hours of Work: Part-Time, Monday through Friday 2:00 p.m. to 7:00 p.m.; Up to three (3) Saturdays per month, 8:00 a.m. to 12:00 p.m.

Location: 6003 Old Cheney Road, Lincoln, NE 68516

Primary Job Purpose:  Solutions Center Call Representatives respond to customer inquiries via telephone for deposit customers and mortgage loan borrowers. Representatives are responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of bank products and programs. 

Essential Responsibilities and Duties:

• Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability.
• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
• Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate.
• Assist customers via the bank’s online chat system.
• Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services.
• Update the system with messages regarding ATM/debit cards and service charges.
• Perform customer requested research, including printing statement and check copies.
• Input, maintain and/or delete ATM and debit cards within system.
• Monitor the invalid address report and attempt to track down customers and obtain updated information.
• Document and track all call details and follow up work.
• Cross train on tasks performed by other team members.
• Perform close of day processes assigned to the department.
• Perform other duties as assigned which could include on or off phone tasks.

Job Specifications 

Work Direction:  This position reports to the Solutions Center Manager.          

Accountability:  This position has access to and knowledge of personally identifiable information and highly confidential/proprietary financial data of customers. The utmost discretion and confidentiality must be exercised with all data. 

Work Relationship:  Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and pleasant manner. 

Supervision:  This position has no supervisory responsibilities.

Affirmative Action: Equal Opportunity Employer Veterans/Disabled

Job Qualifications

Preferred Experience:

• Previous call center or customer service experience helpful.
• Previous experience with retail banking (specifically deposit functions) helpful.
• General math and typing skills are necessary.
• Previous experience with Jack Henry banking system helpful.
• Must be comfortable with Windows based computer programs.
• High level of accuracy and attention to detail required.
• Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment.
• Ability to manage and complete multiple tasks quickly and accurately.
• Ability to follow instructions as given and work independently.
• Ability to handle confidential customer and bank information.
• Ability to communicate orally and in writing in a professional manner.
• High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues.