Operations Specialist - Lincoln, NE*

03/01/2023

Job Title:         Operations Specialist

Department:    Operations                                          

Location:         Lincoln, NE

Reports to:      Chief Operations Officer                                                  

FSLA Status:  Non-exempt, Full-time*

Primary Job Purpose:  The Operations Specialist aids the deposit operations department and supports various operation functions within the bank. This position reports to the Chief Operations Officer (COO).  This is a hands-on position responsible for providing direct practical experience in certain Operations functions. 

Essential Responsibilities and Duties:

• Assists in all aspects of West Gate Bank’s operations functions including overdrafts, non-posts, stop payments, wire transfers, balancing, charge backs, bank to bank adjustments, customer adjustments, account verification and maintenance, research requests, subpoenas, garnishments, levy’s and OFAC.
• Support and assist data processing changes as it relates to our core system.

• Aids the operations area in several daily functions. This may include, but is not limited to, daily reports review, file maintenance and file maintenance review.   
• Knowledgeable on all aspects of ACH, wire, and real-time payment processing.

• Recognizes and helps resolve operational disruptions with a sense of urgency, coordinating with internal associates and escalates with vendors and management, as appropriate.

• Monitor regulations that impact ACH, wires, and real-time payments to determine if all policies and procedures are being adhered to and identify when new processes should be developed.
• Helps develop and recommend new programs to improve efficiency, policies, operating procedures, and revision of internal standards under the direction of senior management.
• Cross-training to cover other job duties for business continuity purposes. Ensures documented procedures are current as processes change.
• Assist with year-end processing, tax reporting and corrections.
• Aids with IRA and HSA Administration.
• Interacts with Compliance and examiners to assist in Bank reviews and examinations.

• Maintains knowledge and complies with all federal and state laws and regulations, and all established bank policies and procedures
• Other duties as assigned

Job Specifications

Work Direction:  This position reports to the Chief Operations Officer.  

Accountability:  This position has access to and knowledge of the financial situation of customers.  The utmost discretion and confidentiality must be exercised with all data.

Work Relationship:  Regular contact with internal and external customers.  Must be able to communicate in a clear, concise, and pleasant manner.

Supervision:  This position has no supervisory responsibilities.

Affirmative Action: Equal Opportunity Employer Veterans/Disabled

JOB QUALIFICATIONS

• Looking for 7 to 10 years of Jack Henry Silverlake experience
• Working knowledge of bank operations including extensive knowledge and familiarity with state and federal regulations pertaining to deposit accounts and bank operations.
• Extensive knowledge and understanding of payment products (ACH Payments and NACHA rules & Reg E)
• Excellent interpersonal and conflict management skills with the ability to represent the department in a positive and professional manner.
• Comfortable working with a diverse group of people, being highly influential, collaborative, and effective.
• Excellent oral and written communication skills required
• Ability to handle high volume workload, prioritize and function effectively to meet deadlines in a fast-paced environment
• Demonstrated ability to work well with people, both internally and with external customers and vendors.
• Ability to handle confidential information