Mortgage Cashier/Investor Reporting Specialist - 6003 Old Cheney Rd, Lincoln, NE*

08/05/2022

Department:   Mortgage Servicing     

Reports to:       Mortgage Investor Reporting/Cash Manager                        

Non-exempt, Full-time*

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Provide outstanding customer service to borrowers, internal bank employees, correspondent lenders, and vendors
• Timely and accurately process mortgage payments and payoffs
• Process payment reversals and corrections
• Open and distribute mail and sort payments for processing
• Work suspense accounts and process as needed
• Process corporate advance payments and disbursements
• Review ITM/branch payments for accuracy
• Prepare various reconciliations while resolving any reconciling items in a timely manner
• Researches and resolves problems as they arise and ensures accurate resolution is completed in a timely manner
• Perform loan transfers as loans are sold/transferred/repurchased and verify accuracy of reporting
• Respond to Investor inquiries accurately and timely
• Accurately prepare and submit various Insurer reporting following Insurer requirements
• Perform various tasks related to MERS reconciliation and report/notification monitoring
• Assist with providing requested items for various internal/external audits or reviews
• Work on special projects and perform all other duties as assigned
• Responsible for maintaining banking and departmental policies and procedures
• Regular work schedule with a level of flexibility based on demand

Job Specifications

 Work Direction:  This position reports to the Mortgage Investor Reporting/Cash Manager.

 Accountability:  This position has access to and knowledge of the financial situation of customers.  The utmost discretion and confidentiality must be exercised with all data.

 Work Relationship:  Regular contact with internal and external customers.  Must be able to communicate in a clear, concise, and pleasant manner.

 Supervision:  This position has no supervisory responsibilities.

JOB QUALIFICATIONS

• Basic accounting/math skills required
• Prior banking experience helpful
• Ability to work in a team environment
• Ability to manage and complete multiple tasks
• High level of accuracy and attention to detail
• Experience with Window-based computer programs