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HomeAboutCareersMortgage Servicing Representative - 6003 Old Cheney Rd. Lincoln, NE*

Mortgage Servicing Representative - 6003 Old Cheney Rd. Lincoln, NE*

04/26/2022

Reports to:      Mortgage Investor Reporting/Cash Manager

Non-exempt, Full-time*

Primary Job Purpose:  Accurately perform mortgage servicing functions related to cashiering, insurance and escrow in a timely manner to ensure deadlines are met. Maintain compliance with all federal, state, government and banking rules and regulations as well as agency guidelines.

 

Essential Responsibilities and Duties:

  • Provide outstanding customer service to borrowers, internal bank employees, correspondent lenders, vendors, taxing authorities and insurance companies
  • Maintain quality and accurate hazard insurance data, and disburse premiums
  • Assist borrowers through the Loss Claim process
  • Timely and accurately process mortgage payments and payoffs
  • Process payment reversals and corrections
  • Open and distribute mail and sort payments for processing
  • Work suspense accounts and process as needed
  • Process corporate advance payments and disbursements
  • Review ITM/branch payments for accuracy
  • Work on special projects and perform all other duties as assigned by direct supervisor, department manager, coworker, or bank employee
  • Responsible for maintaining banking and departmental policies and procedures
  • Regular work schedule with a level of flexibility based on demand

 

Job Specifications

Work Direction:  This position reports to the Mortgage Investor Reporting/Cash Manager.

Accountability:  This position has access to and knowledge of the financial situation of customers and the financial institution.  The utmost discretion and confidentiality must be exercised with all data. 

Work Relationship:  Regular contact with internal and external customers.  Must be able to communicate in a clear, concise, and pleasant manner.

Supervision:  This position has no supervisory responsibilities.

 

Job Qualifications

  • High level of accuracy and attention to detail required
  • Basic accounting/math skills required
  • Ability to manage multiple tasks, prioritize and function effectively to meet deadlines
  • Previous banking experience helpful
  • Demonstrated ability to work well with people, with both internal and external customers
  • Ability to work in a team environment
  • Experience with Window-based computer programs
  • Ability to handle confidential information

TO APPLY:

Please fill out an application online or mail your resume to the address below.

Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456

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104901584
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292134

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