Mortgage Servicing Representative - 6003 Old Cheney Rd. Lincoln, NE*

04/26/2022

Reports to:      Mortgage Investor Reporting/Cash Manager

Non-exempt, Full-time*

Primary Job Purpose:  Accurately perform mortgage servicing functions related to cashiering, insurance and escrow in a timely manner to ensure deadlines are met. Maintain compliance with all federal, state, government and banking rules and regulations as well as agency guidelines.

Essential Responsibilities and Duties:

• Provide outstanding customer service to borrowers, internal bank employees, correspondent lenders, vendors, taxing authorities and insurance companies
• Maintain quality and accurate hazard insurance data, and disburse premiums
• Assist borrowers through the Loss Claim process
• Timely and accurately process mortgage payments and payoffs
• Process payment reversals and corrections
• Open and distribute mail and sort payments for processing
• Work suspense accounts and process as needed
• Process corporate advance payments and disbursements
• Review ITM/branch payments for accuracy
• Work on special projects and perform all other duties as assigned by direct supervisor, department manager, coworker, or bank employee
• Responsible for maintaining banking and departmental policies and procedures
• Regular work schedule with a level of flexibility based on demand

Job Specifications

Work Direction:  This position reports to the Mortgage Investor Reporting/Cash Manager.

Accountability:  This position has access to and knowledge of the financial situation of customers and the financial institution.  The utmost discretion and confidentiality must be exercised with all data. 

Work Relationship:  Regular contact with internal and external customers.  Must be able to communicate in a clear, concise, and pleasant manner.

Supervision:  This position has no supervisory responsibilities.

Job Qualifications

• High level of accuracy and attention to detail required
• Basic accounting/math skills required
• Ability to manage multiple tasks, prioritize and function effectively to meet deadlines
• Previous banking experience helpful
• Demonstrated ability to work well with people, with both internal and external customers
• Ability to work in a team environment
• Experience with Window-based computer programs
• Ability to handle confidential information