Deposit Technology Officer, 6003 Old Cheney Road, Lincoln, NE*
02/25/2021
Department: Retail Banking
Reports to: Head of Retail Banking
Primary Job Purpose: Responsible for evaluating, developing, implementing, troubleshooting and training of new deposit products, software and technologies used within the retail banking area. Works across all groups within the department to ensure cohesive and comprehensive solutions to software issues as well as implementing new and improved processes within these systems to increase department efficiency and productivity.
Essential Responsibilities and Duties:
- Ensure optimal, efficient and proper utilization of software and programs used by the retail banking group
- Research and develop systems and processes by regularly interfacing closely with Retail Banking leadership, corporate IT, CIO, and Operations Department
- Serve as a member of WGB IT Steering Committee and champion new deposit products and vendors through the Committee process
- Consistently look for ways to build and automate solutions for all projects, including, but not limited to, Business Analytics (BA) reports, on-line banking (consumer and business), mobile banking, on-line account opening, compliance and new product implementation for retail banking group
- Share responsibilities of monitoring and supporting P2P and other consumer and business related payments, including, but not limited to, Zelle and Bill Pay
- Provide support, development, and strategy around secure forms online within the Retail Banking group
- Support Chief Marketing Officer with website, email automation, and social media related to deposit products
- Lead Digital Banking group within the branch network, providing training and education for front line Level 1 problem resolution in every branch and the Solutions Center
- Create Ad-hoc Business Analytics (cognos) reports to assist branch staff with daily tasks
- Review and maintain procedural documentation and train staff in areas related to workflows and software usage within the retail banking group
- Participate on committees for special projects and rollouts of new software
- Assist in retrieving data for audits and regulatory examinations
- Vendor due diligence and assist with contract negotiations
- First and Second tier support for Retail Banking specific technologies and systems
- Work with vendor support for issues that exceed working knowledge, documenting solutions internally once found
- Grow deposit accounts and balances
- Communicate efficiently to internal staff on application changes, updates, modifications, and delivery/performance issues
- Be an innovator in the Retail Banking group, helping bring new ideas to the surface and providing a pipeline for those ideas to reach executive management
- DocuSign administrator for all West Gate Bank
- Develop digital branch reporting (performance and growth)
- Work with bank departments on processes to increase efficiencies
- Analyze customer behaviors, performance, and digital channel adoption
- Enhance customer digital experience
- Other duties as assigned
Job Specifications
Work Direction: This position reports to the head of Retail Banking
Accountability: This position has access to and knowledge of the financial situation of customers. The utmost discretion and confidentiality must be exercised with all data.
Work Relationship: Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and pleasant manner.
Supervision: This position has no supervisory responsibilities
JOB QUALIFICATIONS
Education & Experience:
- Experience with FISERV deposit and consumer lending products: Business Analytics (cognos), Navigator, Director (Hyland Onbase), Retail Online and Mobiliti, Integrated Teller, front and back-counter, ITM/ATM interfaces, and Fiserv Premier systems preferred
- Experience with online chat, screen-sharing and E-Signature is a plus
- 3-5 years of experience related to branch and deposit experience and or training
- Online account opening technology and DocuSign experience preferred
- Ability to handle high volume workload, prioritize and function effectively to meet deadlines in a fast-paced environment
- Strong communication and organizational skills with focus on teamwork and cooperation
- Strong ability to compile training material in multiple formats such as written, video, etc. is preferred
- SharePoint and web CMS (content management systems)
- Solid working knowledge of banking industry practices relative to bank deposit operations with respect to products & services
- Knowledge of related state and federal deposit and compliance laws and regulations.
- Demonstrated ability to work well with people, both internally and with external customers and vendors.
- Ability to handle confidential information
- Basic accounting/math skills required
TO APPLY:
Please fill out an application online or mail your resume to the address below.
Human Resources
P.O. Box 82603
Lincoln, NE 68501-2603
Phone: 402-434-3456